Common questions about Journeys sneaker releases, raffles, and policies.
Release times and purchase methods vary by product. Check the retailer announcement for the time zone, raffle deadline and online or in-store requirements.
For limited releases, check the individual announcement and product page for sizing, availability, purchase limits and entry requirements. Online and in-store availability can differ.
Merchandise in new condition, with its original packaging and proof of purchase, can be returned or exchanged within 60 days of purchase; shipping charges are not refunded. Returns are free at any Journeys store, while online returns using the prepaid label have $7.99 deducted.